If you want to return goods to Supersymmetry, you can return them to us within 14 days of receiving your order. Funds will be returned to the same account from which payment was made when ordering the product.

Please note that the returned goods must be in their original appearance, unworn, clean, in their original, undamaged packaging.

Unfortunately, we do not offer free returns, so return costs are the responsibility of the customer. We recommend returning the parcel to us using post machines, as it takes much less time than sending by post. Also, there are cases when the post office loses packages. This causes a lot of inconvenience, since our interest is the smoothest possible customer service, and if we do not receive the product, unfortunately, we will not be able to refund the money.

RETURN CONDITIONS

The item must be undamaged and unworn, in it's original packaging. Carefully package the product for shipping. 

We will store returned goods for 60 days in accordance with our returns policy if we are unable to contact the customer.
In case of a dispute, we apply the policy of the Consumer Rights Protection Act.

 

HOW TO RETURN

We recommend returning the parcel to us using Omniva, Venipak or DPD post machines, as these companies offer fast shipping and parcel insurance. Please keep the receipt as proof of shipment. You can also use postal services to return an item.

To return your purchase smoothly and safely, follow these steps:

1. Fill out the return form , and place the form in one of the shoe boxes that you will be returning to us. If you do not send a return form with the return shipment, we cannot process the return.

2. Carefully protect the shoe box(es) with packing material.

4. Returns will be processed within 14 days from the day we received the return item.

Send the returned item with the return form to us at the following address:

Omniva address:

Saules st. 1, Avizieniai 14184

Venipak address:

Saules st. 1, Avizieniai 14184

DPD address:

Saules st. 1, Avizieniai 14184

Returning by Post:

 Ausros g. 4A, Bukiskis

 

5. When registering returned goods, be sure to use the following details:

info@supersymmetry.lt
+370 698 06 504

 

OOPS!

If you have received a defective item, please contact our team at info@supersymmetry.lt as soon as possible and no later than 30 days from the date of receipt of your purchase for further instructions. If we are unable to supply a new similar product, the order may be canceled with a full refund.

 

You can submit a request/complaint regarding a product purchased in our online store to the State Office for the Protection of Consumer Rights (Vilniaus st. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, phone: 8 5 262 67 51, on the website www.vvtat.lt - whether to fill out the application form on the EGS platform http://ec.europa.eu/odr/